Shipping policy

Last updated: August 28, 2026

MoonMEW ships orders to customers in the United States.

Order Processing

Orders are processed after payment has been successfully received.

Processing and delivery times may vary depending on product availability, shipping location, carrier delays, holidays, and other circumstances outside our control.

Any estimated shipping time displayed on our website is an estimate and not a guaranteed delivery date.

Shipping Delays

We make reasonable efforts to ship orders within the timeframe advertised on our website.

If we become unable to ship your order within the promised timeframe, we will contact you regarding the delay and provide the available options, including cancellation and a refund when applicable.

Tracking

When tracking information is available, it will be provided to you by email.

Please note that tracking information may take some time to update after an order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you provide an incorrect address, please contact us immediately at support@moonmew.store.

Once an order has been shipped, we may not be able to change the delivery address.

Contact

For shipping questions:

Email: support@moonmew.store