Refund policy
Last updated: August 28, 2026
At MoonMEW, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us at support@moonmew.store and we will be happy to assist you.
Returns
You may request a return by contacting us at support@moonmew.store.
To help us process your request, please include:
- Your order number
- Your name
- The item you wish to return
- A brief description of the reason for the return
Items should be returned in their original condition and packaging whenever reasonably possible.
Products that have been damaged, modified, or used in a manner beyond normal inspection may not be eligible for a refund, except where otherwise required by applicable law.
Return Shipping
Unless the item is defective, damaged upon arrival, or incorrect, the customer is responsible for the cost of return shipping.
If you receive a damaged, defective, or incorrect product, please contact us at support@moonmew.store before sending it back.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us at support@moonmew.store as soon as possible.
We may request photographs of the product and packaging to help us resolve the issue.
Sale Items
Unless otherwise stated, sale items are subject to the same return conditions described in this policy.
Contact
For questions regarding returns or refunds, contact:
Email: support@moonmew.store